National Storage has a long term commitment to environmental and social sustainability and good governance (ESG) which we demonstrate in the way we operate our storage centres, engage our teams and manage our property portfolio. We formalised this commitment to sustainability in our first standalone sustainability report in 2017 and continue to recognise the increasing significance of sustainability to the future of our business.

Our approach to sustainability centres on three key pillars that are most material to our business:

  • Our Economic Performance – strong economic performance to drive sustainable returns
  • Our People – ensuring the health, safety and wellbeing of our team and customers
  • Our Transformation – embracing technology and innovation to transform customer experience

Learn more about our approach to sustainability and our achievements through our reporting:

Sustainability Highlights:

Introduction of a COVID-safe contact-free move-in process

In response to COVID-19 and associated health measures, National Storage launched contact-free move-ins in July this year. The easy three-step process means customers can enquire, book and move into storage contact-free.

Launching Australia’s first fully automated self-storage centre

In August this year, National Storage Robina opened as the first fully automated self-storage centre in Australia. As the latest flagship centre to join our Gold Coast portfolio, National Storage Robina introduced industry-first bluetooth smart access technology which enables customers to access their storage unit with one tap of their smartphone. Keyless entry and digital key sharing are just some of the features of this integration that has seen National Storage lead the way into the future of contact-free move-ins.

Solar and LED programs continue to lead the Australian and New Zealand self-storage industry

For the last three years, National Storage has been investing in a two-phase solar installation program. Phase Two was revised in FY20, resulting in 115 centres now featuring solar power. This brings the total number of solar panel installations to 5,959 as at 30 June 2020.

In alignment with our ongoing LED initiative, all new builds will be installed with LED lighting. FY20 has seen a shift to more durable and energy efficient LED lighting across the existing portfolio, as well as any aging lighting in newly acquired centres.

Motion sensors and smart building measures have been systematically implemented across our portfolio to light our customers’ pathways to their unit. This further reduces our carbon footprint by providing on-demand lighting in a low consumption, ready-state facility.

Recycling Program

National Storage continues to reduce waste and limit landfill through our cardboard box recycling program. Last year’s implementation of an on-demand waste disposal system has seen our general waste reduce by approximately three tonnes year-on-year over the last 13 months. Moreover, 311.97 tonnes of waste has been diverted from landfill.

During FY20, 96% of the 686 tonnes of cardboard boxes sold across National Storage centres were made from recyclable materials.

Roll out of new Paid Parental Leave scheme

Our new paid parental leave scheme offers eligible staff 16 weeks paid parental leave, or four weeks paid partner leave. Paid parental leave provides our employees with time to adapt to new family life and return to work at a suitable time. The scheme also contributes to our ongoing pursuit of being a first choice employer for potential recruits.